Terms of service

Terms of Service

Welcome to Terrastep. By accessing our website, creating an account, or purchasing our products, you agree to these Terms of Service.

Please read these terms carefully before using our website.

1. Acceptance of Terms

By accessing or using the Terrastep website, you confirm that you have read, understood, and agreed to:

  • These Terms of Service.
  • Our Privacy Policy.
  • Our Shipping Policy.
  • Our Return & Refund Policy.
  • Other policies displayed on our website.

If you do not agree with these terms, please discontinue use of the website.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You have the legal capacity to enter into a binding agreement.
  • You are using the website for lawful purposes.
  • The information you provide is accurate and complete.
  • You are authorized to use the selected payment method.

3. Products and Availability

Terrastep offers footwear, apparel, accessories, and related products.

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, prices, and availability are accurate.

However:

  • Colors may vary depending on lighting and screen settings.
  • Product packaging may change.
  • Minor design or manufacturing variations may occur.
  • Inventory information may not always update immediately.
  • Products may be modified or discontinued without notice.

Terrastep reserves the right to correct errors and update product information at any time.

4. Size and Fit

Size guides and fit recommendations are provided for general guidance.

Fit may vary depending on:

  • Product design.
  • Foot shape.
  • Personal preference.
  • Manufacturing differences.
  • Intended use.

Customers are responsible for reviewing the relevant size information before purchasing.

Unless required by law, Terrastep is not responsible for incorrect sizing selected by the customer.

5. Pricing

Prices are displayed in the currency shown on the website or at checkout.

Terrastep reserves the right to:

  • Change prices.
  • Correct pricing errors.
  • End promotions.
  • Modify discounts.
  • Limit promotional eligibility.

If a material pricing error affects an order, we may cancel the order and issue a refund.

6. Payments

Payment must be successfully authorized before an order is processed.

Terrastep may use third-party payment providers to process transactions securely.

We may refuse, hold, or cancel an order involving:

  • Failed payment authorization.
  • Suspected fraud.
  • Unauthorized payment activity.
  • Incorrect billing information.
  • Pricing errors.
  • Policy violations.

7. Order Acceptance

Submitting an order does not guarantee acceptance.

An order is accepted only after payment verification and order processing have begun.

Terrastep may cancel or limit an order because of:

  • Product unavailability.
  • Inventory errors.
  • Payment issues.
  • Incorrect customer information.
  • Shipping restrictions.
  • Suspected fraudulent activity.
  • Pricing or listing errors.
  • Unusual purchasing activity.

If we cancel an order after payment has been collected, the appropriate amount will be refunded to the original payment method.

8. Promotions and Discount Codes

Promotions and discount codes may be subject to:

  • Expiration dates.
  • Product exclusions.
  • Order minimums.
  • Geographic restrictions.
  • Customer eligibility requirements.
  • Limits on combined discounts.

Unless expressly stated, promotions cannot be combined.

Terrastep may modify or end a promotion at any time, subject to applicable law.

9. Shipping

Orders are processed and shipped according to our Shipping Policy.

Delivery times are estimates and may be affected by carrier operations, customs procedures, weather, holidays, or other events outside our control.

Customers are responsible for providing accurate shipping details.

10. Returns and Refunds

Returns, exchanges, refunds, and cancellations are governed by our Return & Refund Policy.

Products must satisfy the stated return requirements to qualify for a refund or exchange.

11. Customer Accounts

Customers may be permitted to create an account.

You are responsible for:

  • Maintaining the confidentiality of your login details.
  • Providing accurate account information.
  • Preventing unauthorized account access.
  • Activity performed through your account.

Notify Terrastep promptly if you suspect unauthorized access.

12. Intellectual Property

All website content, including text, logos, graphics, photographs, videos, product descriptions, layouts, icons, and software, belongs to Terrastep or its licensors.

Content may not be copied, reproduced, modified, distributed, sold, or commercially exploited without prior written permission.

13. Product Reviews and User Content

When submitting reviews, photographs, comments, or other content, you confirm that:

  • The content is accurate and lawful.
  • You own the content or have permission to submit it.
  • The content does not violate another party’s rights.
  • The content is not abusive, fraudulent, or misleading.

Terrastep may remove content that violates these terms.

14. Prohibited Uses

You may not use the website:

  • For unlawful or fraudulent purposes.
  • To interfere with website security.
  • To introduce malware or harmful code.
  • To impersonate another person.
  • To collect data without authorization.
  • To make fraudulent purchases.
  • To misuse promotions or payment services.
  • To infringe intellectual property rights.
  • To disrupt website operations.

15. Third-Party Services

Our website may use third-party payment providers, applications, carriers, analytics platforms, and external links.

Terrastep does not control and is not responsible for the availability, content, security, or policies of third-party services.

16. Disclaimer of Warranties

To the fullest extent permitted by law, the website and services are provided on an “as available” and “as is” basis.

Terrastep does not guarantee that:

  • The website will always operate without interruption.
  • All website content will be error-free.
  • Every product will be continuously available.
  • The website will be compatible with every device or browser.

Nothing in these terms excludes consumer rights that cannot legally be excluded.

17. Limitation of Liability

To the fullest extent permitted by law, Terrastep will not be liable for indirect, incidental, special, punitive, or consequential losses arising from:

  • Website use.
  • Product use.
  • Delivery delays.
  • Third-party services.
  • Loss of data, revenue, or opportunity.
  • Events outside our reasonable control.

Where liability cannot be excluded, our total liability will not exceed the amount paid for the order giving rise to the claim.

18. Indemnification

You agree to indemnify and hold Terrastep and its service providers harmless from claims, losses, and expenses resulting from:

  • Your misuse of the website.
  • Your violation of these terms.
  • Fraudulent activity associated with your account.
  • Your violation of another party’s rights.

19. Suspension or Termination

Terrastep may restrict or terminate access where we reasonably believe a user has:

  • Violated these terms.
  • Engaged in fraud or abuse.
  • Misused payment services.
  • Threatened website security.
  • Created legal or operational risk.

20. Changes to These Terms

Terrastep may update these Terms of Service from time to time.

Changes become effective when published on the website. Continued use after publication constitutes acceptance of the updated terms.

21. Severability

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.

22. Governing Law

These terms are governed by the applicable laws of the jurisdiction in which Terrastep operates, without regard to conflict-of-law principles.

23. Contact Us

For questions concerning these Terms of Service, contact Terrastep customer support through our website.